Documentation and annual filing

1 POLICY

1.01 Documents required by the Accessibility Standards for Customer Service are available upon request. When providing a document to a person with a disability, Cliplight Manufacturing Co. will work with the individual to determine options in order to provide the document or the information contained in the document in a format that takes the person’s disability into account.

 

2 PURPOSE

2.01 The purpose of this Statement of Policy and Procedure is that, per regulations, Cliplight Manufacturing Co. is required to post a notice that documents required by the customer service standard are available upon request and in a format that takes a person’s disability into account.

 

3 SCOPE

3.01 This policy applies to all employees and the facility of Cliplight Manufacturing Co. in Ontario.

 

4 RESPONSIBILITY

4.01 It is the responsibility of managers, immediate supervisors and department heads to ensure that all employees follow the guidelines set out in this policy.

4.02 Each manager, immediate supervisor, and department head is responsible to ensure all employees are trained under the customer service standard and these policy, practices and procedure.

 

5 DEFINITIONS

None

 

6 REFERENCES and RELATED STATEMENTS of POLICY and PROCEDURE

Accessibility for Ontarians with Disabilities Act, 2005

Accessibility Standards for Customer Service, Ontario Regulation 429/07

 

7 PROCEDURES

7.01 Cliplight Manufacturing Co. has a template that includes sample text of notification of availability of documentation. It is recommended that the notification be placed on Cliplight Manufacturing Co. website and in a conspicuous place in Cliplight Manufacturing Co.’s facility.

7.02 In determining a suitable format that takes the individual’s disability into account, Cliplight Manufacturing Co. will work with the individual to determine options in order to provide the document (s) or the information contained in the document (s) in a format that is reasonable and takes the person’s disability into account.

7.03 Note that the release of information may be subject to applicable privacy legislation.